OVERVIEW
ToyPlayZ.com refers to PALMIOR LTD whose registered office is at 71-75 SHELTON STREET – GREATER LONDON – WC2H 9JQ LONDON – U.K. Company Registration 14538118.
This website is operated by ToyPlayZ.com. Throughout the site, the terms “we”, “us” and “our” refer to ToyPlayZ.com.
ToyPlayZ.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
COPYRIGHT
The copyright of the contents of this website belongs to ToyPlayZ.com. Users may download, view and print materials for their own personal, non-commercial use. The contents must not be used for commercial or business purposes without prior written permission from ToyPlayZ.com.
GENERAL TERMS AND CONDITIONS
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or shop_contact_province_state of residence, or that you are the age of majority in your state or shop_contact_province_state of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Orders can only be accepted from customers who are 18 years or older.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We have taken every care to describe and show all items as accurately as possible, and with accordance to the manufacturer’s specification. Despite this, a slight variation in items may occur. We provide you with product information on the website. If there is anything, which you do not understand, or if you wish to obtain further information, please contact the Customer Service Team via email: contact@toyplayz.com or the ‘contact us’ form on the website.
Prices on the website do not include VAT, We make every effort to keep the prices for goods or delivery on our website up to date, however any changes to said prices are subject to change without notice. VAT is charged at the standard rate as laid out by the British Government http://www.hmrc.gov.uk/vat/.
Every effort is made to ensure the prices shown on the website are accurate at the time of placing an order. If an item has been under priced in error, we will contact you and offer the following three options:
- Placement of a new order at the correct price of the goods;
- Cancellation of the whole order;
- Cancellation of your order for the mis-priced goods and reconfirmation of your order for the correctly priced goods.
If you do not choose one of the three available options within 14 days, your order will be cancelled, or the under priced item(s) will be removed from your order. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment.
In the event of larger orders (10 items or more, or above £500) If, within 3 days of accepting your order, we discover some, but not all of the items, are unavailable*, we will contact you and offer you the option of amending your order to substitute the unavailable item(s) with applicable alternative goods. If you do not choose a substitute alternative within 3 working days, and the unavailable items total is 20% or less of the number of items ordered, the unavailable item(s) will be removed from your order and we will dispatch the available goods. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment. ToyPlayZ.com will not substitute an item without contacting you first regarding your order(s).
We reserve the right to stop any promotional deals / discounts at anytime if we feel it is necessary (i.e low stock)
We use new and recycled packaging for sending our orders. We do not provide a gift-wrap service. Depending on the size of the order, the items get delivered in envelopes or boxes – usually recycled, as we do not want to generate more litter, than necessary.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS AND SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
2.1 Cosmetic Goods
All of our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items is available upon request. ToyPlayZ.com highly recommends that end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product.
2.2 Misuse of Goods
We make every effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of informations contained on this site.
ToyPlayZ.com will not be held responsible for any death or personal injuries that occur from the misuse of goods advertised on this website.
SECTION 6 – PLACING AN ORDER
By placing an order with PALMIOR LTD you are confirming you have read and agree to the terms, conditions and delivery times as laid out in writing on this site. The contract of the sale is bound by the terms laid out in this document. The contract laid out in this document is between PALMIOR LTD and yourself, the customer. In the event of goods shipped to an addressee other than yourself, we have no contract between ourselves and the end receiver of the goods shipped. In this case we cannot mediate any aspect of the sale between yourself (the customer) and the end receiver of the goods shipped.
SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
SECTION 8 – PAYMENT
Payment can be made by PayPal / credit card. Payment is due before despatch of goods. If your payment fails your order will be cancelled within 14 days, unless you contact to specify otherwise. No goods will be despatched until payment has been made in full, and the funds have cleared. Please be aware if you are paying by a PayPal eCheque these may take up to two weeks to clear.
SECTION 9 – DELIVERY
Delivery will be made to the address specified through our checkout when you complete your order. Orders are aimed to be delivered within 5-10 days after despatch (Excludes Priority 1-5 days), Tracking number will be provided by email.
If the delivery of the order will be refused, or it fails due to you cancelling the contract, ToyPlayZ.com will refund you within 30 days for any sum that has been paid by you with respect to the goods. By exercising your right to cancel, you are required to return the goods, to ToyPlayZ.com.
We make every effort to ensure goods are delivered within five working days of acceptance of your order. However, ToyPlayZ.com will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, we will inform you of any delays as soon as possible.
SECTION 10 – YOUR RIGHT OF CANCELLATION
You have the right to cancel your contract with ToyPlayZ.com at any time up to 30 days after receipt of your goods, in line with your statutory rights. To cancel your contract you must advise us in writing, either by post, by e-mail or by using the Contact Us page of the website.
Should you wish to cancel your contract after the goods have been despatched to you or your customer, you will be responsible for returning the goods to ToyPlayZ.com within 30 days,. Please follow our Returns Procedure.
You will be refunded for the goods within 30 days of notifying ToyPlayZ.com in writing of the cancellation.
If you wish to cancel an order after it has been paid for then please email the order number and we will try to cancel this before it is dispatched, however please note on some occasions orders may not be cancelled in time before dispatch.
SECTION 11 – REFUND POLICY
If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order. The refund amount will be the total amount you have paid for the particular order or a fraction of this, depending on the nature of the fault at hand. Please note: it is your responsibility to advise us of any changes to your PayPal email address. Refunds can take up to 30 days from receipt of the return.
SECTION 12 – WARRANTY
All products supplied by ToyPlayZ.com have a 3 months manufacturer’s warranty period from the date the goods were delivered (unless otherwise stated and excluding consumables). This warranty does not affect your statutory rights as a consumer.
Please note, the warranty does not cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use. Consumable items, (e.g batteries) are not covered for replacement during ‘normal’ use.
12.1 Faulty or Damaged on Arrival Item(s)
If you receive goods that are faulty or damaged on arrival, you must notify us within 48 hours of receipt of the item in writing (by post, by e-mail or by using the Contact Us page on the website).
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, (e.g batteries) are not covered for replacement during ‘normal’ use
We request photographic evidence of any visible faults instead of a return.
The goods should be returned to us in line with our Returns Procedure please contact us via email at contact@toyplayz.com or the ‘contact us’ form on the website describing the type and extent of the fault/damage and we will advise you how to proceed.
We will check products returned as faulty/damaged. If the fault/damage is verified, we will replace the item within 5 working days at no additional cost to you and if we didn’t provide free fedex label to you, you will be reimbursed for any reasonable carriage costs incurred by the return. If, for any reason, we are unable to replace the item (for example, due to discontinuation of a product), you will be offered a choice of a substitute alternative product or a refund for the faulty/damaged item.
Please do not place duplicate orders for replacement of damaged/faulty goods.
If the goods you have returned are found not to be faulty/damaged on arrival, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.
12.2 Wrong Item(s) Delivered
If, by mistake we supply you with an incorrect item, you must notify us within 30 days. If your customer wishes to return the item for replacement it must be in lines with our Returns Procedure. Depending on the value of the item the customer is free to keep the item if they are happy with it, and any refund for a difference in value will be issued, conversely if the item is of higher value than the original item paid for a PayPal request will be sent for the difference.
The goods should be returned to us in line with our Returns Procedure. Once we have received the incorrect items at our Despatch Depot, the correct items will be shipped within 2 working days and if we didn’t provide free fedex label to you, you will be reimbursed for any reasonable carriage charge incurred by the return.
12.3 Item(s) Not Required
If you wish to return an unwanted item, you must notify us in writing (either by post, by e-mail or by using the Contact Us page on the website) within 30 days of receipt of the item. A refund will be credited back to your original method of payment for the item only within 30 days of you notifying ToyPlayZ.com of the cancellation. Providing we have received the item back.
The item should be returned to us in line with our returns instructions within 30 days of you notifying us. You will be responsible for returning the goods and they should be returned in their original packaging and ‘as new’.
This condition does not apply to perishable items, unless previously agreed in writing with ToyPlayZ.com.
12.4 Extra Item(s) Delivered
If, by mistake we supply you with extra items, you must notify us immediately, either in writing (by e-mail or by using the Contact Us page on the website) The item(s) should be returned to us in line with our Returns Procedure (see condition 8 below). Once the goods have been returned to the Despatch Depot, if we didn’t provide free fedex label to you, you will be reimbursed for any reasonable carriage charge incurred by the return.
If you do not inform us of receipt of extra items and you are found in possession of goods that you have not paid for, you will be charged for the goods in full.
12.5 Non-Delivery of Item(s)
We class an order as non-delivery if it has not arrived within 2 weeks. You have 90 days from when you made you payment to notify us of any missing, damaged or faulty items. Orders over this time period will not be refunded or replaced. Please contact ToyPlayZ.com via email contact@toyplayz.com or the ‘contact us’ form on the website. Please provide us with the original order number as reference.
We will then investigate the non-delivery with the relevant delivery service provider used for the order and offer you a replacement order to be sent out or a full refund for the undelivered goods within 30 days.
SECTION 13 – EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, Please contact ToyPlayZ.com via email contact@toyplayz.com or the ‘contact us’ form on the website. Please provide us with the original order number as reference.
SECTION 14 – OUT OF STOCK ITEMS
We try to keep our website as up-to-date as possible, however we do not have a real time system. If there are any out of stock items which exceed 10% of the order we will notify you within 2 business days, we will deduct these from your final invoice, which will generate a refund that will be put back to the original method of payment within 1-10 business days.
We will contact you on out of stock items by email if exceeding 10% of the total. We will hold the order until 1pm the following business day and if we do not hear from you by then, the order will be shipped and the difference refunded.
A refund will be issued for any out of stock items. Refunds are processed within 1-10 business days once an order has been invoiced and dispatched.
Please note we do not offer a back-order service. Our website will display estimated delivery times for most products. Also, you can sign up for ‘back to stock’ email notifications. Both these options are available via the website only and are visible once you are logged in.
SECTION 15 – RETURNS PROCEDURE
Please note, as stated above, in the event of an item arriving damaged contact must be made to ourselves via Email and we will advise whether a return is necessary. We request photographic evidence of all damages.
Items should be returned in their original packaging and ‘as new’ to the address provided by our support department.
Before returning any items, you must inform ToyPlayZ.com of the reason for the return. Please quote your original order number on all returns and correspondences.
In the event of an item returned to ToyPlayZ.com not arriving, you will be asked to provide tracking details or a receipt of proof of postage.
If an item(s) is returned to ToyPlayZ.com without any written communication, and not in line with our returns procedure, ToyPlayZ.com will not compensate for any transport costs involved.
SECTION 16 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 17 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 18 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 19 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 20 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 21 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 22 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall ToyPlayZ.com , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 23 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless ToyPlayZ.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 24 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 25 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 26 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 27 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this website shall be resolved by the English Court.
SECTION 28 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 29 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at contact@toyplayz.com or the ‘contact us’ page.